GENERAL QUESTIONS

How was your Health Improvement Assessment Developed? Back to Top
Since 1999 we have worked closely with leading experts in the fields of integrative medicine, nutritional sciences, and dietetics. This commitment to science-based research and results-oriented outcomes for our patients, has positioned us as the undisputed leader in the customized supplement industry.  Recently we have integrated that extensive accumulated knowledge and expertise into our Free Health Improvement Assessment which has been designed to recognize your unique vitamin and supplement requirements. This comprehensive assessment identifies and analyzes the 11 organ systems of the body while determining areas where you may require nutritional support. The analysis also incorporates your medical history, diet and lifestyle patterns, genetic risk factors and more.  Our health evaluation goes beyond your immediate nutritional needs and considers allergies and potential drug nutrient interactions to ensure you are getting exactly the vitamins you need and nothing more.  


Is this product really different from "off-the-shelf" multivitamins? Back to Top

Yes! It is totally customized for you. Each formulation is uniquely designed to suit your individual nutritional needs.  Our Nutrition Team combines your answers from our Free Health Improvement Assessment with your laboratory test results to determine your specific nutritional deficiencies - no two are formulations are alike.

Furthermore, we use a far broader range of nutrients compared to most multivitamin manufacturers.  We offer vitamins, minerals, essential fatty acids, amino acids, phytonutrients, enzymes, probiotics, botanicals and many more nutritional supplements. Our Nutrition Team ensures you get exactly what is right for you – no more or no less.

Quality is always a concern with off-the-shelf products.  With CustomVite, we are proud to offer the highest-quality pharmaceutical grade ingredients that have all been third party tested for potency and purity. Additionally, we do not use any binders, chemicals, fillers, or artificial flavorings in our vitamin and supplement blends. See also Are these supplements good quality? 

Who are ideal candidates for the CustomVite Program? Back to Top

The CustomVite Program is designed to help people of all ages, including children, obtain optimal nutrition. Our program is based on sound scientific and medical principles and is intended to support overall healthy living and disease management. If you are 18 years of age or under, please contact our Nutrition Team at service@customvite.com or 1-800-379-9979 and we will be happy to formulate CustomVite supplements suitable to your needs. 
 

How long will it take to get my supplements? Back to Top

It normally takes approximately 2.5 weeks, plus shipping, to receive your supplements from the time the order is placed.

What exactly do I need to get started? Back to Top
CustomVite offers three uniquely designed programs for tailoring your supplement needs. Basically all you need to do is fill out our Online Health Assessment. The answers you select will generate recommended nutritional supplements that can be ordered and shipped directly to your home. Please see How it Works for more information on choosing which program is right for you.
Do you offer refunds? Back to Top
We care about you and we want to ensure that you are completely satisfied with your CustomVite supplements. We offer a 90-day money back guarantee on any unused portion of your order in its original packaging. Please note, to be eligible for a return, one of the following conditions must apply:
  • 1. You are experiencing an allergic (or other medical) reaction
  • 2. The product shipped was defective
We are also unable to accept returns due to the following circumstances:
  • 1. Improper storage of product; sun exposure, stored in moist environment, etc.
  • 2. Reformulation of supplements after the order has been placed.
  • 3. Formulation was produced in powder form (see Acknowledgement Form)
  • 4. Inability (or lack of desire) to cover the complete cost of the order shipped
If you are eligible to return your CustomVite supplements, please include your reason for return and ship the package to:

NutriLab, LLC
One University Plaza, Suite 621
Hackensack, NJ 07601

Please note that the cost for return shipping is not covered. We recommend tracking or insuring your return package, as we cannot be responsible for items that do not make it back to our facility.
Once your return has been received and approved, we will issue the appropriate refund within 7 business days.
If you have any questions or concerns please feel free to contact one of our CustomVite team members at (800) 379-9979.
Will I need to be re-tested? Back to Top

We generally recommend laboratory re-testing on an annual basis.  As your health and nutritional needs change, we are able to adjust your CustomVite formulation accordingly. 

Do you offer nutrition consultations by phone? Back to Top
Yes, we are happy to offer you a free 30-minute phone consultation with a member of our Nutrition Team.  During that time, we will be able to answer any questions you may have regarding your supplements.  After your initial consultation, we offer a free 30-minute phone consultation with each order (every 90 days), should you have further questions that you would like to discuss with our nutritionists and dietitians.  We pride ourselves on excellent customer service, and we strive to help as many customers as possible with nutrition questions.  For this reason, we are only able to offer one 30-minute session per month in order to care for all of our customers needs.  If you require more time with our Nutrition Team by phone, a consultation fee will apply.  
Where do you ship your products? Back to Top
We can ship your CustomVite vitamins anywhere in the USA including Alaska, Puerto Rico, U.S Virgin Islands and Hawaii.  We are also able to ship to APO/FPO military addresses, and anywhere within Canada.
 
 
Please note, shipping rates may vary depending on your location.

PRODUCT QUESTIONS

How do I take CustomVite supplements? Back to Top

For best results, take one package of supplements daily, spread evenly through the day with meals and snacks.  It is recommended to take your supplements with water rather than hot beverages (e.g. tea or coffee) to ensure maximum absorption. A small number of people experience mild stomach upset when first taking vitamins. This is usually because the vitamins are consumed without food. The sensation will disappear in a few days once your body adjusts to the new regimen.

Will I see any improvement to my health? When will I notice anything? Back to Top

Every body is unique, but generally it takes approximately one to two months before noticing any improvements to your health. Some people have reported an improvement as soon as they started the program.

Do you only provide vitamins and minerals, or are other nutrients available? Back to Top

We have a very broad range of nutrients. We offer vitamins, minerals, essential fatty acids, amino acids, phytonutrients, enzymes, probiotics, botanicals and many other nutritional supplements! See our complete list of Nutrients A-Z.

Are these supplements good quality? Back to Top

We use only the highest quality ingredients available, including chelated minerals and amino acids. Our nutritionists select the most bioavailable nutrients on the market.  We are proud to offer the highest-quality pharmaceutical grade ingredients that have all been third party tested for potency and purity.  Additionally, we do not use any binders, chemicals, fillers or artificial flavorings in our supplements blends.  Freshly manufactured at our FDA registered, GMP certified pharmaceutical facility, your custom formulated vitamins reflects the highest standards in terms of purity, activity, and absorption!

Can I change my formulation at any time? Back to Top

Yes, you can change your vitamin formula any time you like. Since we ship a three-month supply, you can theoretically have a new vitamin formula every three months. Generally though, most people re-evaluate on an annual basis and adjust their formulation at that time. 

Why do I get a 90-day supply -- can't I get one month at a time? Back to Top

We have worked very closely with our raw material suppliers who share our goal of providing only those nutrients your body needs, and in the precise dose. Through extensive research and development, we have determined the most cost-efficient way of manufacturing customized supplements. With CustomVite, a 3-month supply represents the optimal quality at the best price -- no compromise! Even though we ship the full 3-month supply, you still have the option of being billed on a monthly basis to facilitate easy payments.

How do you know what supplements are right for me? Back to Top

Your needs are determined by your responses to our Free Health Improvement Assessment, which identifies and analyzes the 11 organ systems of the body, as well as your medical history, lifestyle, habits, goals, etc. Our Health Assessment can also be used in combination with a variety of nutritional tests such as blood, urine, and hair analysis to further target nutritional deficiencies. We will review the results and can make any adjustments based upon your changing health needs.  Please see How it Works for more information on choosing which program is right for you.

What are the costs and how is it collected? Back to Top

The cost varies from person to person, depending on your vitamin formula. For most people, CustomVite supplements average less than multiple off-the-shelf vitamins, providing savings and convenience. We manufacture and ship a three-month supply of your vitamins; to facilitate payment however, your credit card will be billed in three monthly installments, allowing you to spread the price of your purchase over a 3-month period, without interest or hidden fees.  Shipping charges will be included with your first payment only.  The remaining balance will be charged in equal payments in 30-day intervals after the date of shipment.  Alternatively, you may choose to pay for your 3-month supply in one up-front payment and receive a 5% discount off your complete order. With regards to laboratory testing, the price will vary by facility and the type of test ordered.

Where do I store my CustomVite supplements? Back to Top

We recommend keeping your vitamins in the refrigerator to preserve their potency.  Always keep your supplements sealed in their daily packets until use.

Do you offer a money-back guarantee? Back to Top

Absolutely! We guarantee that you will be happy with your personalized supplements.  If you’re not 100% happy with the product, we offer a 90-day money back guarantee on any unused portion of your order in its original packaging. You have nothing to lose except a lifetime of less than optimal nutrition! Take control of your nutritional well-being and join the CustomVite program today.  See also Do you offer refunds? 

 

What about vegetarians and people with food allergies or restricted diets? Back to Top

Our Free Health Improvement Assessment will cross-reference your allergies to ensure that there are no contraindications. Furthermore, our supplements are free of all meat and meat by-products and can be filled in vegetarian capsules, so vegetarians can take full advantage of our customized nutritional supplementation. If you require vegetarian capsules, pleaes contact our Nutrition Team at service@customvite.com or 1-800-379-9979 and we will be happy to accomodate you. Our vitamins are made without the use of preservatives, binders, or artificial flavors. All CustomVite capsules are free of wheat, sugar, salt, milk, eggs, and dairy products. Our formulation process should accommodate most restricted diets and allergies but always check with your healthcare provider.